ITIL V3 and ISO/IEC 20000

 This document outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently.


 

It does not cover changes that mean ITIL V3 is closer aligned to ISO/IEC 20000 than was ITIL V2.

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Posted on 02/25/2011 by


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