Measuring Performance and Demonstrating Results of Information Technology Investments


This guide presents a framework to evaluate, select and fund information technology investments to maximize measurable performance and demonstrate business results.

This executive guide to information technology investments discusses the following:
  • The Demand for Performance Management
  • Fundamental Practices: The Foundation of IT Performance Management
    • Practice Area 1: Follow an Information Technology "Results Chain"
    • Practice Area 2: Follow a "Balanced Scorecard" Approach
    • Practice Area 3: Target Measures, Results, and Accountability at Decision-making Tiers
    • Practice Area 4: Build a Comprehensive Measurement, Data Collection, and Analysis Capability
    • Practice Area 5: Strengthen IT Processes to Improve Mission Performance
  • Key Lessons Learned for Effective Implementation
 
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