Measuring Performance and Demonstrating Results of Information Technology Investments
This guide presents a framework to evaluate, select and fund information technology investments to maximize measurable performance and demonstrate business results.
This executive guide to information technology investments discusses the following:
- The Demand for Performance Management
- Fundamental Practices: The Foundation of IT Performance Management
- Practice Area 1: Follow an Information Technology "Results Chain"
- Practice Area 2: Follow a "Balanced Scorecard" Approach
- Practice Area 3: Target Measures, Results, and Accountability at Decision-making Tiers
- Practice Area 4: Build a Comprehensive Measurement, Data Collection, and Analysis Capability
- Practice Area 5: Strengthen IT Processes to Improve Mission Performance
- Key Lessons Learned for Effective Implementation
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This paper presents a framework to measure business IT alignment and validates it with case studies. Excellent resource for the CIO (150 pages)
IT Strategy is nothing without its implementation. How can CIOs get some "SOLACE" from their IT Strategy? Read on! Ever wonder what happens when business and IT are not aligned? Well, like most other things in life, there are symptoms of misalignment. Monitoring them and analyzing them can help you avert disaster. In this series, we will discuss IT Value - from its definition to a framework to measure and track it
Applied Information Economics (AIE) is a method for quantifying the value of IT investments. This overview of AIE provides an overview of key IT decision problem, how AIE solves them and how AIE is different from other methods.
Framework to measure the value of IT investments in not for profit organizations such as public or government entities. How do you assess the value created by IT in the private sector? In the public sector? Is there a common framework that can be employed for both? This in-depth primer on the balanced scorecard provides a soup-to-nuts introduction and overview of the framework.
This presentation discusses a case study in building an effective IT performance management program This case study demonstrates the detailed step-by-step process used by a professional services firm to optimize enterprise IT Operations. The approach is two pronged: 1) align operations with business objectives 2) optimize operations based upon a be... This paper compares and contrasts two of the most widely adopted Performance Management (PM) frameworks – Balanced Scorecard and Results-Based Management.
This cost estimating guide provides a framework, based upon best practices, that can be modified to develop, evaluate and manager IT investments' cost estimates. This presentation provides an overview of the process to create a balanced scorecard (BSC)
This e-book discusses how to create business value through IT investments. It provides a view of the issues surrounding IT value, and provides simple tools to quantify, and communicate business returns from IT investments. (100 pages) What is a Cost Benefit Analysis without risk? Worthless!! Read On... Information Technology Capital Planning and Investment Control (CPIC) Guide provides an in-depth discussion on an Information Technology Investment Management framework.
This presentation defines process performance models, traces their history and development and uses a case study to illustrate their use in prediction and decision making. This presentation provides an introduction to the value measuring methodology (VMM). This case study discusses the implementation of an information technology (IT) performance measurement program - steps followed and frameworks used - and lessons learnt. Can you say with certainty that your IT is aligned with business? Can you prove it? If improving IT ROI is an imperative for you, read on. This paper will show you how to improve ROI by 10% or more… Are you drowning in a sea of data and not a drop to drink? Look around you; you are not alone! An excellent discussion on IT ROI. Must Read! "We conclude that no existing method is suitable for assessing the business value created by IT assets." This presentation discusses best practices to manage information technology for value. Excellent paper on IT value measurement. This framework powered Baseline's 500. Very informative. Proving IT's Value is the Achilles heel of CIOs. There are many views and more tools but the issue persists. What now? Want to measure the value of IT? Intel has proposed a solution based upon its "Business Value Index." Attached is an introduction to the methodology. This presentation discusses a research study to measure the business value of Information technology (IT) Can we measure the alignment of information technology with business? What is the value created by Business IT Alignment? The second question is somewhat more important because there is no sense in measuring something that does not create value! This... CIOs are caught in a vicious circle of "cost cutting" begetting more cost cutting expectation! How can you get out front and demonstrate IT's value? Very good discussion on IT Value and ROI measurement. Last week, we lay the foundation for a discussion on IT Value. This week, we look at specific areas where IT creates value. Last week, we focused on revenues. This week, we look at the costs in the IT value equation.
Last week, we discussed the cost dimension of IT Value. This week, we will discuss the time to market dimension.
Last week, we discussed the time to market dimension of IT Value. This week, we will discuss the quality dimension.
Last week, we focused on quality and its impact on IT Value. This week, we will take a look at productivity and its impact on IT Value
Last week, we focused on productivity and its impact on IT Value. This week, we will take a look at customer satisfaction and its impact on IT Value
Last week we discussed customer satisfaction. This week we will look at the risk dimension of IT Value.
This paper presents an approach to enable managers identify, plan for and manage the delivery of benefits from IT investments. This paper illustrates an organizational process for managing IT investments and measuring the business value of those investments by drawing on the experiences of Holy Cross Health System. Your tax dollars at work? Can "Government", "analysis" and "results" be used in the same sentence? We report, you decry! IT Value Hierarchy provides a framework to assess IT value/roi so a CIO can make better IT project portfolio prioritization decisions. Are you about to lose your kingdom for the want of a nail? Say what?
This volume details a framework for establishing and maintaining a performance based management program. An overview to Value Measuring Methodology (VMM). Understanding the IT Value equation is critical to making IT Decisions. This article provides guidance using the education industry. A "How to" guide to IT value measurement. Why does IT Strategy work sometimes and not others? You thought you have dotted all Is and crossed all Ts but still the IT Strategy failed. Why? How can managers turn IT into something more than infrastructure? Read On! Does IT ROI matter? Great many intelligent people are spending sleepless nights and countless dollars calculating IT ROI. The author argues that they are wasting their time and shareholder dollars!
Posted on 02/28/2011 by