Building an Effective IT Performance Management Program
This presentation discusses a case study in building an effective IT performance management program
Creating an effective IT performance management program presentation discusses the following:
- What are the benefits of IT performance measurement?
- What is the compelling need for performance management?
- What are the critical success factors of an IT Performance Management Program?
- What are the components of a viable IT Performance Management Program?
- How to start building a successful IT Performance Management Program?
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This paper presents a framework to measure business IT alignment and validates it with case studies. Excellent resource for the CIO (150 pages)
An excellent presentation on using Balanced Scorecard for Performance Management.
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This paper examines IT investment metrics with a view to improving IT decisions based upon business value.
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An introduction to using balanced scorecard for performance management.
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Posted on 04/18/2011 by