Building an Effective IT Performance Management Program
This presentation discusses a case study in building an effective IT performance management program
Creating an effective IT performance management program presentation discusses the following:
- What are the benefits of IT performance measurement?
- What is the compelling need for performance management?
- What are the critical success factors of an IT Performance Management Program?
- What are the components of a viable IT Performance Management Program?
- How to start building a successful IT Performance Management Program?
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
An excellent presentation on using Balanced Scorecard for Performance Management.
In this series, we will discuss IT Value - from its definition to a framework to measure and track it
This paper presents a framework to assess IT/IS project success and confirms the importance of 1) managing user expectations 2) communications in the success of Information Technology. This paper presents a validated measurement framework and model for assessing enterprise systems success. A Guide to Practical IT Project Management Metrics
This case study discusses aligning information technology (IT/ICT) strategy with business strategy using the Balanced Scorecard, at a multinational pharmaceutical company.
One recent study found that 20 percent of the revenue generated from the top 2,000 US and European companies comes from alliances. The problem is that that revenue number actually should be considerably higher. The truth is, many of these alliances ... Executive's Guide to Management Tools provides a quick primer/overview of 30 top management tools. The related Management Tools and Trends Survey provides insights into their use and performance. With so much going on, how can the CIO focus on the right things? By creating a dashboard that clearly shows you the status of the most important things - the successes, the failures, and most importantly the risks. This paper shows you how to create... Using balanced scorecard? This article provides a good overview of the performance measurement system.
This paper examines IT investment metrics with a view to improving IT decisions based upon business value.
This paper presents a cost and performance measurement system that integrates the Activity-Based Costing (ABC) method with the Economic Value Added value-based financial performance measure. This presentation defines process performance models, traces their history and development and uses a case study to illustrate their use in prediction and decision making. Of late, there is a lot of emphasis on IT ROI. While this is commendable, extending this argument to convert the IT Organization into a profit center is taking it to another extreme. For example, are HR, finance, and marketing profit centers? Why no... This presentation discusses an Integrated Performance Management Framework for IT Capital Planning, Budgeting and Governance This presentation discusses performance assessment to determine and plug the it delivery gap i.e. the promise of strategy not being fulfilled by execution. This paper summarizes the key findings related to desktop services performance as part of an IT benchmarking study. This case study discusses the implementation of an information technology (IT) performance measurement program - steps followed and frameworks used - and lessons learnt. This document provides the steps necessary to measure the performance of information technology IT investments This paper discusses managing information technology as a business - not a supplier or cost center but a fully functioning business value creator. This article discusses the need for Information Technology IT Metrics - what does the CFO want from the CIO? What does the CEO want from the CIO? - and then goes into the discipline of IT Metrics - what are they? which ones are effective? how to go ... This guide presents a framework to evaluate, select and fund information technology investments to maximize measurable performance and demonstrate business results. This presentation discusses the key performance drives and mechanisms to measure the value they deliver. Excellent read! This paper extends the DeLone and McLean framework to define and measure software project success, software project management success, and software project product success. Last week, we focused on quality and its impact on IT Value. This week, we will take a look at productivity and its impact on IT Value
An introduction to using balanced scorecard for performance management.
This paper describes the Performance-Based Earned Value framework (PBEVSM) and its benefits. Does IT ROI matter? According to this research, "best in class" companies measure and track IT ROI to accomplish a 93% improvement in key metrics! This paper illustrates an organizational process for managing IT investments and measuring the business value of those investments by drawing on the experiences of Holy Cross Health System. The solution - you guessed it - is to apply a differentiated approach to each imperative. How does one create such a nuanced IT Strategy? Management should focus on using measurement frameworks that show the hypothesized relationships between desired outcomes and the drivers (or leading indicators) of those outcomes; what's more, developing the right measures and using measurement dat... The disconnect between business and IT is often lamented. A lot is spoken and written about this chasm. Ostensibly, a lot is done to bridge it. Yet, most would agree the chasm still exists. Technology enables business strategy. Does technology drive business strategy? This paper discusses the latter in great depth This volume details a framework for establishing and maintaining a performance based management program. This presentation provides good guidance on using Balanced Scorecard from strategy to execution - driving high performance teams to envision, create and deliver value.
Posted on 04/18/2011 by