IT Performance Measurement Program
This case study discusses the implementation of an information technology (IT) performance measurement program - steps followed and frameworks used - and lessons learnt.
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
In this series, we will discuss IT Value - from its definition to a framework to measure and track it
A Guide to Practical IT Project Management Metrics
Executive's Guide to Management Tools provides a quick primer/overview of 30 top management tools. The related Management Tools and Trends Survey provides insights into their use and performance.
This in-depth primer on the balanced scorecard provides a soup-to-nuts introduction and overview of the framework.
This presentation discusses a case study in building an effective IT performance management program With so much going on, how can the CIO focus on the right things? By creating a dashboard that clearly shows you the status of the most important things - the successes, the failures, and most importantly the risks. This paper shows you how to create... Using balanced scorecard? This article provides a good overview of the performance measurement system.
This paper examines IT investment metrics with a view to improving IT decisions based upon business value.
This paper presents a cost and performance measurement system that integrates the Activity-Based Costing (ABC) method with the Economic Value Added value-based financial performance measure. This presentation defines process performance models, traces their history and development and uses a case study to illustrate their use in prediction and decision making. This presentation discusses an Integrated Performance Management Framework for IT Capital Planning, Budgeting and Governance This presentation discusses performance assessment to determine and plug the it delivery gap i.e. the promise of strategy not being fulfilled by execution. This paper summarizes the key findings related to desktop services performance as part of an IT benchmarking study. This document provides the steps necessary to measure the performance of information technology IT investments This paper discusses managing information technology as a business - not a supplier or cost center but a fully functioning business value creator. This article discusses the need for Information Technology IT Metrics - what does the CFO want from the CIO? What does the CEO want from the CIO? - and then goes into the discipline of IT Metrics - what are they? which ones are effective? how to go ... This guide presents a framework to evaluate, select and fund information technology investments to maximize measurable performance and demonstrate business results. This presentation discusses the key performance drives and mechanisms to measure the value they deliver. Excellent read! Can we measure the alignment of information technology with business? What is the value created by Business IT Alignment? The second question is somewhat more important because there is no sense in measuring something that does not create value! This... Last week, we focused on quality and its impact on IT Value. This week, we will take a look at productivity and its impact on IT Value
An introduction to using balanced scorecard for performance management.
This paper describes the Performance-Based Earned Value framework (PBEVSM) and its benefits. This paper illustrates an organizational process for managing IT investments and measuring the business value of those investments by drawing on the experiences of Holy Cross Health System. Management should focus on using measurement frameworks that show the hypothesized relationships between desired outcomes and the drivers (or leading indicators) of those outcomes; what's more, developing the right measures and using measurement dat... This volume details a framework for establishing and maintaining a performance based management program. This presentation provides good guidance on using Balanced Scorecard from strategy to execution - driving high performance teams to envision, create and deliver value.
Posted on 04/18/2011 by