EFQM Business Excellence Model Case Studies

This master's thesis presents four case studies to illustrate the use of EFQM Business Excellence Model to sustain and improve performance at organizations with different national and organizational culture.

The four cases have been analyzed and they show how difference in leadership approach, resource availability and long term orientation of the organization, have resulted in different levels of change in the organizational culture, caused by the adoption of the EFQM Business Excellence Model.

The findings of this thesis, based on the four cases and the presented literature and theories, are presented in the final analysis section. It is found that organizations that sustains and improves their performance by implementing the EFQM Business Excellence Model, share some common denominators. The organizations:

  1. have introduced the EFQM Business Excellence Model during a period where their organization already prospered and where the Executive Management wanted to gain an organizational performance leap.
  2. have managed to create a positive change program and established organizational change without the need of a burning platform. 

The positive change program has been established by benefiting from the EFQM Business Excellence Models ability to provide organizational awareness. Organizational awareness that helps the organization understand how it executes, minimizes the gap between the organizational perception and performance. Finally the EFQM Business Excellence Models non prescriptive approach makes it easier for the organizations to choose their supporting tools to fit their individual national and organizational culture.

The thesis concludes that the three organizations which have had success with their Business Excellence and their positive change program, all been driven by an Executive Management who have shown consistency in their leadership, and kept the organization aligned with the long term future perspective for the organizational performance.

In closing recommendations for both management practitioners and university instructors are presented, based on the findings and conclusion of this thesis, to support organizations and students that want to work with the EFQM Business Excellence Model.

 

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Posted on 05/11/2011 by


EFQM Business Excellence Model Case Studies author sourabhhajela

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