EFQM Business Excellence Model Case Studies

This master's thesis presents four case studies to illustrate the use of EFQM Business Excellence Model to sustain and improve performance at organizations with different national and organizational culture.

The four cases have been analyzed and they show how difference in leadership approach, resource availability and long term orientation of the organization, have resulted in different levels of change in the organizational culture, caused by the adoption of the EFQM Business Excellence Model.

The findings of this thesis, based on the four cases and the presented literature and theories, are presented in the final analysis section. It is found that organizations that sustains and improves their performance by implementing the EFQM Business Excellence Model, share some common denominators. The organizations:

  1. have introduced the EFQM Business Excellence Model during a period where their organization already prospered and where the Executive Management wanted to gain an organizational performance leap.
  2. have managed to create a positive change program and established organizational change without the need of a burning platform. 

The positive change program has been established by benefiting from the EFQM Business Excellence Models ability to provide organizational awareness. Organizational awareness that helps the organization understand how it executes, minimizes the gap between the organizational perception and performance. Finally the EFQM Business Excellence Models non prescriptive approach makes it easier for the organizations to choose their supporting tools to fit their individual national and organizational culture.

The thesis concludes that the three organizations which have had success with their Business Excellence and their positive change program, all been driven by an Executive Management who have shown consistency in their leadership, and kept the organization aligned with the long term future perspective for the organizational performance.

In closing recommendations for both management practitioners and university instructors are presented, based on the findings and conclusion of this thesis, to support organizations and students that want to work with the EFQM Business Excellence Model.


Download Document: Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.

Related Categories

Related Topics

Related Articles

Achieving Best Value Through the EFQM Excellence Model

This paper examines how the EFQM Excellence Model provides a structured approach to assessing the current performance of a local authority service department and has helped to identify where improvements can be made to service delivery.

An Overview of EFQM Excellence Model

This paper provides a quick overview of the EFQM Excellence Model.  

EFQM Excellence Model Explained

This presentation provides an introduction to the European Forum for Quality Management (EFQM) Business Excellence Model.

Guidelines for EFQM Business Excellence Model Self-Assessment

 This paper provides a detailed analysis and roadmap for an organization to perform EFQM Business Excellence Model Self-Assessment.

Introduction to Business Excellence Model

This paper provides an in depth introduction to the European Forum for Quality Management (EFQM) business excellence model.

The Performance Based Management Handbook - Volume 1

This volume details a framework for establishing and maintaining a performance based management program.

Posted on 05/11/2011 by

EFQM Business Excellence Model Case Studies author sourabhhajela



For ThoughtLeader

CIO Index

Our Focus is On Your Agenda

CIO Index is the world's largest professional network for CIOs - of the CIO, for the CIO, by the CIO. 

Over 75,000 CIOs and other IT Executives use CIO Index to Learn, Network and Share.


Cioindex, Inc.

  • (+1) 800-309-3550
  • Mon - Fri 9:00am - 5:00 pm
  • 375 North Stephanie St., Ste 1411, Henderson, NV 89014