How Technology Delivers For UPS
UPS is using IT to create competitive advantage for itself. Are they bringing "custom software" back?
Since the advent of software packages, custom software has taken a backseat. Companies always had trouble programming and implementing custom software so the advent of the ERP, CRM, SCM and their brethren has been a bane to most. Most companies are pursuing a “best of breed” strategy for software selection and implementation.
However, in this rush to “buy”, we have forgotten that IT is a strategic weapon. It creates strategic advantage. How does one create differentiation when implementing the same software everybody in the world has?
Hence, the smart players are pursuing a “best for the need” strategy. UPS is one of them. Its route mapping software has given it unimaginable efficiencies. More importantly, it has given it strategic differentiation its competitors cannot easily overcome.
Read the article>>
Are there ways to align individual goals and incentives with those of the organization? Can the Balanced Scorecard help? This case study explores this issue in depth. This paper dives, headlong, into the debate of "does IT matter?" and tackles key assumptions, conclusions, myths, and conventional wisdom on the value of IT to enterprise value. Good Read!
Posted on 05/19/2009 by