This template can be used to create a Service Level Agreements (SLAs) between a service provider and the service recipient. The objective of the SLA is to present a clear, concise and measurable description of the services provided.
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
| This presentation provides tips on performance based standards and metrics for acceptable quality levels.
| This paper explores the relationship between relational governance and formal contracts in creating better supplier performance in outsourcing.
| This paper presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results
| Do you know the time and/or cost it took to select your outsourcing provider? Neither do 79% of the respondents to this KPMG survey. Read the survey.
| This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
| In the rush to outsource, and blinded by cost savings, leaders forget the basics. Outsourcing is about your processes, or parts thereof, being executed by people not wearing your badges or on your payroll.
| This sample enterprise IT service level agreement (SLA) can be used to design your own.
| This template lists key elements of a Service Level Agreement (SLA) - you can use it to create your own.
Posted on 06/24/2011 by