A Framework for Social Media Policy


This report describes a framework based upon eight "essential" elements that governments need to consider when developing a social media policy - can be adapted for commercial/for profit enterprises as well.


The use of social media tools in government in the United States and around the world, while still relatively new, has been steadily gaining acceptance at all levels of government. Government agencies are turning to social media tools to improve the quality of services and enable greater citizen engagement. At the same time, social media present new challenges to governments who must address resulting citizen expectations and the differences in communication culture, while navigating the blurry line between personal and professional activities. Developing a social media policy can be an important first step to navigating this new space and can ultimately serve as a key enabler for responsibly and effectively leveraging social media tools. Yet, many governments are struggling with what such a policy should encompass. This briefing serves as a guide for government agencies, whether they are simply beginning to consider the opportunities and challenges of social media or are in the midst of the complex process of social media policy development.




This A Framework for Social Media Policy has been accessed 5 times.
Must Login To Download


Signup for Thought Leader

Get the latest IT management thought leadership delivered to your mailbox.

Mailchimp Signup (Short)

Join The Largest Global Network of CIOs!

Over 75,000 of your peers have begun their journey to CIO 3.0 Are you ready to start yours?
Mailchimp Signup (Short)