Introduction to Process Performance Models
This presentation defines process performance models, traces their history and development and uses a case study to illustrate their use in prediction and decision making.
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This presentation discusses a case study in building an effective IT performance management program This paper examines IT investment metrics with a view to improving IT decisions based upon business value.
This presentation discusses an Integrated Performance Management Framework for IT Capital Planning, Budgeting and Governance This case study discusses the implementation of an information technology (IT) performance measurement program - steps followed and frameworks used - and lessons learnt. This article discusses the need for Information Technology IT Metrics - what does the CFO want from the CIO? What does the CEO want from the CIO? - and then goes into the discipline of IT Metrics - what are they? which ones are effective? how to go ... This guide presents a framework to evaluate, select and fund information technology investments to maximize measurable performance and demonstrate business results. This presentation discusses the key performance drives and mechanisms to measure the value they deliver. Excellent read! This volume details a framework for establishing and maintaining a performance based management program.
Posted on 07/25/2011 by