Designing Metrics for Service Level Agreements
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
| This presentation provides tips on performance based standards and metrics for acceptable quality levels.
| This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
Posted on 09/19/2011 by