Designing Metrics for Service Level Agreements

This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"


Download Document: Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.
Download


Related Categories




Related Topics




Related Articles


A Guide to Performance-Based Standards for Service Contracts

 This presentation provides tips on performance based standards and metrics for acceptable quality levels.

Creating Better Service Level Metrics

This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.




Posted on 09/19/2011 by


Designing Metrics for Service Level Agreements author sourabhhajela

sourabhhajela




Signup For ThoughtLeader









Subscribe


CIO Index

Our Focus is On Your Agenda

CIO Index is the world's largest professional network for CIOs - of the CIO, for the CIO, by the CIO. 

Over 70,000 CIOs and other IT Executives use CIO Index to Learn, Network and Share.

 

Cioindex, Inc.

  • (+1) 800-309-3550
  • Mon - Fri 9:00am - 5:00 pm
  • 115 Franklin Tpke, Mahwah, NJ 07430