Achieving Best Value Through the EFQM Excellence Model
This paper examines how the EFQM Excellence Model provides a structured approach to assessing the current performance of a local authority service department and has helped to identify where improvements can be made to service delivery.
The EFQM Excellence Model provides a structured approach to assessing the current performance
of a local authority service department and has helped to identify where improvements can be made
to service delivery.
The pilot reviews undertaken by the Leisure and Community Services Department demonstrate how the EFQM Excellence model can be used in two different ways by a local authority i.e. using a computerised scoring/rating approach or as a structured discussion analysis tool.
This paper examines how the European Foundation for Quality Management (EFQM) Excellence Model is being used by a Metropolitan Local Authority in developing its response to the Labour Government’s Best Value Initiative. The research focuses on one Department within the Authority, the Department of Leisure and Community Services.
The objective of the research was to establish how Knowsley Metropolitan Borough Council was using the EFQM Excellence Model to undertake Best Value fundamental service reviews. The findings are based on a critical evaluation of all relevant documentation and on interviews held with senior managers. The work was undertaken with the full co-operation of the Authority.
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
This paper provides a quick overview of the EFQM Excellence Model.
This paper compares the balanced scorecard with the business excellence model and shows that their superficial similarities mask key differences in their fundamental design and application. This master's thesis presents four case studies to illustrate the use of EFQM Business Excellence Model to sustain and improve performance at organizations with different national and organizational culture. This presentation provides an introduction to the European Forum for Quality Management (EFQM) Business Excellence Model. This paper provides a detailed analysis and roadmap for an organization to perform EFQM Business Excellence Model Self-Assessment. This paper provides an in depth introduction to the European Forum for Quality Management (EFQM) business excellence model. This volume details a framework for establishing and maintaining a performance based management program.
Posted on 09/19/2011 by