Managing IT Metrics
This article discusses the need for Information Technology IT Metrics - what does the CFO want from the CIO? What does the CEO want from the CIO? - and then goes into the discipline of IT Metrics - what are they? which ones are effective? how to go about defining them?
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
A Guide to Practical IT Project Management Metrics
Framework to measure the value of IT investments in not for profit organizations such as public or government entities. An soup to nuts overview of the Balanced Scorecard technique This presentation discusses a case study in building an effective IT performance management program This whitepaper provides valuable insight into business it alignment, measurement of business value created by IT, measurement of this IT value and making better decisions based upon this measurement.
This chapter presents the use of Balanced Scorecard to align IT with business. With so much going on, how can the CIO focus on the right things? By creating a dashboard that clearly shows you the status of the most important things - the successes, the failures, and most importantly the risks. This paper shows you how to create... This article discusses the dos and don'ts of information technology return on investment aka IT ROI and introduces five simple rules to create believable IT ROI estimates for technology investments This paper examines IT investment metrics with a view to improving IT decisions based upon business value.
This presentation introduces Earned Value Management Systems (EVMS) in simple, easy to understand terms with practical examples. This paper provides an in depth introduction to IT Metrics, and provides guidance on implementing a program to measure and track IT value. What are IT Metrics? Why are metrics important? What are some important metrics? How to use IT Metrics to align... This presentation defines process performance models, traces their history and development and uses a case study to illustrate their use in prediction and decision making. This paper discusses IT metrics for a CIO's dashboard - what are the key areas that a CIO must have their eyes on? what metrics should me measured in each area? A very good compilation of key IT metrics however, the focus is more on technical (good o... This paper takes a minimalist approach to IT metrics - what are the key i.e. absolutely essential metrics that a CIO needs to measure to create value from IT? The argument is very grounded because a lot of times we collect interesting facts that have... This case study discusses the implementation of an information technology (IT) performance measurement program - steps followed and frameworks used - and lessons learnt. This document provides the steps necessary to measure the performance of information technology IT investments To EVA or not to EVA. That is the question.
Want to measure the value of IT? Intel has proposed a solution based upon its "Business Value Index." Attached is an introduction to the methodology. This presentation discusses a research study to measure the business value of Information technology (IT) Last week, we focused on revenues. This week, we look at the costs in the IT value equation.
An interesting discussion on various frameworks for ROI calculation.
This paper introduces strategic metrics - how to measure effectiveness, and efficiency? The discussion defines these dimensions, and provides examples of each. This discussion complements IT metrics that measure infrastructure / technical parameters ... Do CEOs value Information Technology capability as an essential tool for competitive advantage? This research delves into this issue analyzing CEOs own words – spoken and written to shareholders! Excellent discussion even though dated! Does IT ROI matter? Great many intelligent people are spending sleepless nights and countless dollars calculating IT ROI. The author argues that they are wasting their time and shareholder dollars!
Posted on 10/20/2011 by