The authors argue that unlocking business value from IT investments is a journey that must both be planned and managed. Further, organizations must adopt a two-stage approach to large-scale IT programs that distinguishes between "problem-based" and "innovation-based" implementations.
Abstract Surveys continue to highlight that most senior business executives are dissatisfied with the value they believe their organizations are deriving from investments in information technology (IT). What is often forgotten is that IT in itself has no inherent value – just having a particular system or technology does not automatically confer any value to the business. Therefore the realization of business value must be actively planned and managed. This article reports on research conducted over the last decade that explores how organizations can achieve the required business value from their IT investments. The research suggests that organizations should adopt a twostage approach to the implementation for large-scale IT projects. This model distinguishes between ‘problem-based’ and ‘innovation-based’ implementations. The underlying message is that unlocking business value from IT investments is a journey not a destination and this journey must be both planned and managed.
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