Success Factors to Design and Implement Service Excellence

This article discusses the importance of service excellence and introduces a six dimensional framework to turbo charge your customer management strategy.

Download Document: Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.
Download


Related Categories



Related Topics



Related Articles


"SOLACE" in IT Strategy

IT Strategy is nothing without its implementation. How can CIOs get some "SOLACE" from their IT Strategy? Read on!

A Balanced Scorecard for CRM Effectiveness

This paper presents a balanced scorecard based model to evaluate the effectiveness of a Customer Relationship Management (CRM) solution.

A Framework for Strategic Innovation

This paper describes a holistic, multidisciplinary framework that enables organizations to take a strategic approach to innovation.

Adding Value to the IT Organization

Managing IT like a business? Here is another tool to assist you.

An Emerging IT Ecosystem

Today, IT products and services are delivered to the customer for them to assemble and deploy. Is this paradigm shifting?

Are Your Customers Dissatisfied? It May Be Time to Check-out Your Salespeople

Customer service can make all the difference in a commodity market such as retail. This key differentiator is often ignored. This article provides an important reminder.

Bridging the Strategy-Execution Gap

Great Strategy + Lousy Execution = failure. No exceptions to this rule. Don Tapscott argues that one can have them both. If only they tried.

Connecting Customer Retention Efforts with Customer Lifetime Value

What is the impact of customer retention efforts on Customer lifetime value? Read On...

Corporate Valuations and Customer Lifetime Value

What is the connection between shareholder value and customer lifetime value? Read On...

Customer Lifetime Value Toolkit

What is the lifetime value of a "customer"? Use this simple but powerful toolkit to get an answer.

Getting Real About Customer Lifetime Value

Managing for customer lifetime value is a wonderful ambition but remains a pipe dream for most companies.

IT Cannot be a Profit Center

Of late, there is a lot of emphasis on IT ROI. While this is commendable, extending this argument to convert the IT Organization into a profit center is taking it to another extreme. For example, are HR, finance, and marketing profit centers? Why no...

Making the Most of Customers

Making the Most of Customers

Managing IT as a Business

 This paper discusses managing information technology as a business - not a supplier or cost center but a fully functioning business value creator.

Talk to Me: The Disconnect Between Business and IT

The disconnect between business and IT is often lamented. A lot is spoken and written about this chasm. Ostensibly, a lot is done to bridge it. Yet, most would agree the chasm still exists.

Turning shoppers into advocates: The customer focused retail enterprise

Despite good intentions, what retailers deliver is not always what shoppers want. Bringing customer insights into everyday operational decisions can help retailers close the gap.


Posted on 11/01/2011 by


Success Factors to Design and Implement Service Excellence author sourabhhajela

sourabhhajela

Signup For ThoughtLeader









Subscribe


CIO Index

Our Focus is On Your Agenda

CIO Index is the world's largest professional network for CIOs - of the CIO, for the CIO, by the CIO. 

Over 70,000 CIOs and other IT Executives use CIO Index to Learn, Network and Share.

 

Cioindex, Inc.

  • (+1) 800-309-3550
  • Mon - Fri 9:00am - 5:00 pm
  • 115 Franklin Tpke, Mahwah, NJ 07430