Impact of IT Outsourcing on IT Workers

This study focused on three common approaches to IT reorganization and resizing, as a result of outsourcing, and their impact on the retained IT workers. The authors use the concept of a "psychological contract" to highlight the issues that arise, and to provide guidelines to CIOs so they can manage them better.


Executive Summary

IT outsourcing typically leads to a readjustment in terms of size, roles, and responsibilities of IT employees in client firms, referred to here as IT resizing. In this study, we focused on the usage of three common approaches to resizing—downsizing (layoffs), outplacement (transferring employees to a vendor), and inplacement (internal transfer)— and the impacts of these approaches on retained IT workers. We apply the concept of “psychological contracts” to highlight the issues that arise in executing these three approaches. Based on our study of 12 firms, we provide guidelines for IT managers to help them not only achieve their IT resizing goals, but to restore and renew their psychological contracts with their retained IT employees.

Download Document: Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.
Download


Related Categories




Related Topics




Related Articles


Best Practices in High-Performance Outsourcing

This paper discusses the key learning/best practices, that lead to high performance outsourcing, gleaned from the masters i.e. executives who have been there, done that and can claim success in the world of outsourcing services! 

IT Sourcing – Effective Stakeholder Management

 Effective stakeholder management is critical for IT Sourcing success. This presentation provides an overview of the stakeholder management process

Managing the Managed Service Provider!

 This paper discusses the holy grail of outsourcing - better service at a lower cost!

What's Missing From Outsourcing

The story of outsourcing is still unfolding. However, much has already happened that should give us reason to pause and think.




Posted on 11/10/2011 by


Impact of IT Outsourcing on IT Workers author sourabhhajela

sourabhhajela




Signup For ThoughtLeader









Subscribe


CIO Index

What every CIO needs to know

CIO Index is the world's largest professional network for CIOs - of the CIO, for the CIO, by the CIO. 

Over 60,000 CIOs and other IT Executives use CIO Index to Learn, Network and Share.

 

Cioindex, Inc.

  • (+1) 800-309-3550
  • Mon - Fri 9:00am - 5:00 pm
  • 115 Franklin Tpke, Mahwah, NJ 07430