Connecting Customer Retention Efforts with Customer Lifetime Value
What is the impact of customer retention efforts on Customer lifetime value? Read On...
What is the impact of customer retention efforts on Customer lifetime value?
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Applied Information Economics (AIE) is a method for quantifying the value of IT investments. This overview of AIE provides an overview of key IT decision problem, how AIE solves them and how AIE is different from other methods.
Framework to measure the value of IT investments in not for profit organizations such as public or government entities. Business-IT alignment From a Value-Based Perspective covers the basics of it alignment, value modeling as a tool and provides an overview of VITAL - Value-based IT Alignment.
Cloud computing business case to justify based on return on investment (ROI) and total cost of ownership (TCO) What is the connection between shareholder value and customer lifetime value? Read On... What is the lifetime value of a "customer"? Use this simple but powerful toolkit to get an answer. This paper introduces Economic Value Added (EVA) in simple, easy to understand terms. Managing for customer lifetime value is a wonderful ambition but remains a pipe dream for most companies. This presentation introduces Earned Value Management Systems (EVMS) in simple, easy to understand terms with practical examples. This paper explains in depth the Economic Value Added (EVA) framework, its proper use and compares the framework to other value measurement frameworks. Value-based IT Alignment (VITAL) overview and discussion on basic underlying principles and components of this it value based framework. Want to measure the value of IT? Intel has proposed a solution based upon its "Business Value Index." Attached is an introduction to the methodology. This article discusses measuring IT Value with a service-oriented approach based on ITIL. This presentation discusses the valuation of intangible assets - a great tool to assess the value of information technology and related assets This paper describes the Performance-Based Earned Value framework (PBEVSM) and its benefits. This article discusses the importance of service excellence and introduces a six dimensional framework to turbo charge your customer management strategy. Guide to Information Technology Total Cost of Ownership (TCO) provides a model to identify, select and fund the best IT projects. A framework to calculate the total cost of ownership (TCO) of a data center and network room. This whitepaper summarizes key factors to consider in a platform cost comparison that evaluates financial costs and benefits of mainframe and distributed platforms. This white paper uses the total cost of ownership (TCO) model to evaluate advanced store system software. This case study uses Forrester's Total Economic Impact (TEI) to evaluate the financial impact of implementing the Virtual Queuing Solutions. The document shows all calculations and assumptions that go into creating this business case using Total Eco...
Posted on 05/21/2009 by