The Benefits of ITIL
This document clarifies, with examples, the benefits obtained from implementing ITIL
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| This presentation introduces ITIL V2 and V3, discusses the timeline of ITIL development, ITIL hype versus reality, and offers a simple framework for IT demand and supply management.
| The aim of the research project was to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL.
| This presentation provides an overview of three key IT governance frameworks namely, ITIL V3, ISO/IEC 20000, and COBIT, compares and contrasts the three, and provides examples of an integrated approach to IT service management.
| This presentation provides an in depth overview of the ITIL framework and discusses best practices for its successful implementation.
Posted on 01/05/2012 by