The Performance Based Management Handbook - Volume 1
This volume details a framework for establishing and maintaining a performance based management program.
Volume 1: Establishing and Maintaining a Performance-based Management Program
• An Introduction to Performance-Based Management
• Step 1: Define Organizational Mission and Strategic Performance Objectives
• Step 2: Establish an Integrated Performance Measurement System
• Step 3: Establish Accountability for Performance
• Step 4: Establish a System/Process for Collecting Data to Assess Performance
• Step 5: Establish a System/Process for Analyzing, Reviewing, and Reporting Performance Data
• Step 6: Establish a System/Process for Using Performance Information to Drive Improvement
• Maintaining a Performance-Based Management Program
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
An excellent presentation on using Balanced Scorecard for Performance Management.
In this series, we will discuss IT Value - from its definition to a framework to measure and track it
Cost management is still a top priority. However, making meaningful cost reduction without affecting performance is easier said than done. This article discusses "a structured and pragmatic approach to zero-basing can help achieve sustainable cost ... This paper examines how the EFQM Excellence Model provides a structured approach to assessing the current performance of a local authority service department and has helped to identify where improvements can be made to service delivery. Executive's Guide to Management Tools provides a quick primer/overview of 30 top management tools. The related Management Tools and Trends Survey provides insights into their use and performance. This in-depth primer on the balanced scorecard provides a soup-to-nuts introduction and overview of the framework.
Great Strategy + Lousy Execution = failure. No exceptions to this rule. Don Tapscott argues that one can have them both. If only they tried. This presentation discusses a case study in building an effective IT performance management program This research studies three different work systems to compare and contrast the two prevailing theories of information systems success namely, the DeLone and McLean Model and Alter's Work system performance indicators. It proposes an integrated model... Using balanced scorecard? This article provides a good overview of the performance measurement system.
This comprehensive guide provides best practice guidance on the key aspects of planning for, building, deploying, and managing enterprise wide information technology systems. MUST READ! (750 pages) This e-book provides guidance to managers on creating an IT capability that creates business value. An excellent discussion for the CIO to understand why do what they must! (600 pages)
This master's thesis presents four case studies to illustrate the use of EFQM Business Excellence Model to sustain and improve performance at organizations with different national and organizational culture. The pressure on CIOs to cut costs increases in economic downturns. The authors argue that a CIOs who focus on "holistic performance optimization" addressing all levers of performance produce higher long term business results and introduce a "perform... This paper examines IT investment metrics with a view to improving IT decisions based upon business value.
This paper presents a cost and performance measurement system that integrates the Activity-Based Costing (ABC) method with the Economic Value Added value-based financial performance measure. This presentation defines process performance models, traces their history and development and uses a case study to illustrate their use in prediction and decision making. This presentation discusses performance assessment to determine and plug the it delivery gap i.e. the promise of strategy not being fulfilled by execution. This paper summarizes the key findings related to desktop services performance as part of an IT benchmarking study. This case study discusses the implementation of an information technology (IT) performance measurement program - steps followed and frameworks used - and lessons learnt. This document provides the steps necessary to measure the performance of information technology IT investments This IT strategy plan is positioned as a "playbook" thereby placing an emphasis on "action." The strategic plan itself focuses on creating one organization - a consolidated enterprise computing model that drives efficiency through consolidated operat... This paper discusses managing information technology as a business - not a supplier or cost center but a fully functioning business value creator. This guide presents a framework to evaluate, select and fund information technology investments to maximize measurable performance and demonstrate business results. An introduction to using balanced scorecard for performance management.
This paper describes the Performance-Based Earned Value framework (PBEVSM) and its benefits. This paper illustrates an organizational process for managing IT investments and measuring the business value of those investments by drawing on the experiences of Holy Cross Health System. The solution - you guessed it - is to apply a differentiated approach to each imperative. How does one create such a nuanced IT Strategy? Management should focus on using measurement frameworks that show the hypothesized relationships between desired outcomes and the drivers (or leading indicators) of those outcomes; what's more, developing the right measures and using measurement dat... The disconnect between business and IT is often lamented. A lot is spoken and written about this chasm. Ostensibly, a lot is done to bridge it. Yet, most would agree the chasm still exists. As companies come to understand the magnitude of their dependence on information technology (IT), in today's fast-changing business environment, the situation demands that business executives become more involved in setting priorities and demanding ... Volume 2: Establishing an Integrated Performance Measurement System The Performance Based Management Handbook - Volume 3. The Performance Based Management Handbook - Volume 4 The Performance Based Management Handbook - Volume 5 The Performance Based Management Handbook - Volume 6 The author's research hints at three things with business it alignment: 1) alignment improves organizational performance 2) formal organizational structure alignment does not help 3) informal organizational alignment does have a positive impact!
Posted on 04/23/2012 by