Process Innovation in a Digital World
Remember when the typical reengineering approach boiled down to eliminating, simplifying and automating processes? Seems quaint at a time when digital technology allows companies to transform how they operate, from one end of the value chain to the other. Breakthroughs in areas such as communications technology, analytics, Big Data and the Internet of Things have ushered in an entirely new set of tools to generate more value for customers. The goal of reengineering hasn’t changed, but the means have become signiﬁcantly more powerful.