This case study details the implementation of strategic sourcing at a global company. Excellent resource for the CIO to understand the implementation details of strategic sourcing - operations, roles, systems, etc.
This research looks into the trend of IT being brought back in-house. Why? Good discussion for the CIO to follow!
This e-Book presents the key components of an outsourcing strategy. CIOs can learn what, when, where, why, and how to outsource services that produce business value for the enterprise. (100 pages)
This case study illustrates best practices in outsourcing driven by business results not just cost savings. Excellent example for the CIO to keep in mind when pursuing an outsourcing relationship that delivers sustainable business value.
This research explored best practices in outsourcing driven by business results not just cost savings. A key finding was to fundamentally transform the organization to adapt it for outsourcing. Say what? Read On!
This research explored best practices in outsourcing governance and discovered that, as expected, structure is important but effective governance must be supplemented with a partnership view, the right attitude and behavior fostering partnerships. Go...
This research explored best practices in outsourcing driven by business results not just cost savings. A key finding was to operate the outsourcing relationship as a holistic end-to-end business service. What does that mean? Read On!
This research explores the key role of metrics and analytics in outsourcing success - delivering not just cost savings but also superior strategic business value. Excellent Read!
This research study explores best practices that make outsourcing deliver business value beyond cost savings. Excellent reference for the CIO to understand strategic implications of outsourcing and implement this discipline to create superior busines...
This case study illustrates how leading practices can substantially improve the return on business process outsourcing (BPO) returns.