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IT Governance Online Training Course

 

Overview

This course presents an integrated IT governance approach by guiding the participant through a comprehensive, structured, proven framework and roadmap and its significant components. Developed by GPS Consulting, this in-depth course explains how many Fortune 50 companies use IT Governance best practices to achieve business success. The program is led by Dr. Gad Selig, a thought leader, management consultant, and trainer with over 30 years of experience in IT Governance. His audio narration guides you through more than 250 slides that show you how to improve your bottom line without increasing red tape. In addition to the online course, which you can take at your own pace and convenience, you can also receive a certificate of completion.

The seminar presents IT Governance as a journey along an integrated roadmap and enables organizations to achieve higher levels of IT maturity and effectiveness:

  • Pragmatic Leverages current and emerging best practices and case studies from leading organizations that work.
  • Actionable Since IT Governance represents a journey, many strategies and actions can be implemented to demonstrate incremental improvements along the path.
  • Easy to Use Dr. Selig gets to the answers quickly and effectively.

Whether you head up the IT department, the finance group, or the entire company, your primary focus is creating value for the business. Information technology is only a means to that end. This course aims to provide an overview of information technology governance, discuss how it enables business results, and introduce a business-focused IT governance approach.

The course answers critical questions like:

  • What is IT Governance?
  • Why is IT Governance essential for business results?
  • What are the steps to create an effective IT Governance?
  • How do we migrate to this new capability?
  • How do we monitor and track results?
  • Are there tools and techniques available that can facilitate this journey?

Syllabus

Module Zero

Executive Summary



  • Executive’s View of IT

  • Definition and Purpose of IT Governance

  • IT Governance Assessment Maturity Model

  • Integrated IT Governance Framework and Roadmap

  • Key Governance Roles, Responsibilities and Accountability

  • IT Governance Decision Rights

  • Demand Management

  • Balanced Score Card for Business and IT

  • Prerequisites for Creating a Successful IT Governance Program

  • Future State of IT Governance – A Blueprint Concept

Module One

Foundations of IT Governance



  • Why Do Organizations Need an IT/Business Governance Policy and Process

  • Value propositions from Best-in-Class Companies on Governance

  • Key IT Resources and Functions to be Managed

  • Three Critical Pillars of IT Governance – Organization/People, Process and Technology

  • Results of Ineffective IT Governance

  • Steps in Making IT Governance Real

  • A Generic Governance Process Improvement Model

  • A First Step – Understand Current Maturity of IT Governance

Module Two

Integrated IT Governance Framework and Roadmap



  • Benefits of Using an Integrated IT Governance Framework

  • Integrated IT Governance Framework and Roadmap

  • Select Examples of Current and Emerging Business/IT Strategy and Governance Best Practice Reference Models, Frameworks and Standards

Module Three

Business/IT Alignment Excellence



  • The Board’s Role in Driving Business/ IT Alignment

  • Principles of Aligning IT to the Business More Effectively

  • Business and IT Plan Integration Flow

  • Business and IT Strategy Development Framework and Outline

  • IT/Business Alignment & Portfolio Management Triangle

  • The Five Stages of IT Investment (Portfolio) Management Maturity

  • IT Engagement (Relationship) Model

Module Four

Program/Project Management (PM) Excellence



  • Value Propositions of PM from Leading Organizations

  • Principle for Achieving Excellence in Program/Project Management

  • PM Maturity Model

  • Linking IT/Business Plans to PM and Beyond

  • PM Life Cycle Phases, Components and Key Templates

  • IT Demand Management Gate Process Flow and Select Decision Criteria

  • Fast Track versus Complex PM Initiatives (Scalable and Flexible Process)

  • PM Governance and Escalation Framework

  • PM Key Metrics – Mandatory and Discretionary

  • The Roles of the Program Management Office (PMO)

Module Five

IT Service Management and Delivery (ITSMD) Excellence



  • Principles for Achieving IT Service Management and Delivery Excellence

  • Benefits of IT Service Management and Delivery

  • What is ITIL and Why is ITIL Different?

  • ITIL Framework and an Overview of the Twelve Process Areas of ITIL (e.g. configuration mgt., asset/financial mgt., incident mgt., problem mgt., change mgt., release mgt., service level mgt., capacity mgt., service continuity mgt., capacity, mgt, etc.)

  • Steps in Making ITIL Real

  • IT Service management and Delivery Assessment Maturity Model

  • Conducting a ITSMD Health Check

  • Select ITSMD Metrics

Module Six

Outsourcing and Vendor Management Excellence



  • The IT Balancing Dilemma

  • The Outsourcing Decision-Making Scorecard

  • Major Outsourcing Trends, Issues and Challenges

  • Differences Between Domestic and Off Shore Deals

  • Empowering Executives to Outsource

  • Vendor Selection Process Flow

  • Key Vendor Evaluation Criteria

  • Key Governance Roles, Processes and KPIs

  • Summary Steps in Vendor/Outsourcing Selection, Contract Negotiations and Management

Module Seven

Performance Management, Management Controls and Risk Management



  • Principles for Achieving Performance Management Excellence

  • What Key Performance Indicators Should Be Tracked?

  • Linking Critical Success Factors to Key Performance Indicators

  • Governance Calendar and Balanced Scorecard

  • Select Examples of KPIs in Support of IT Governance Components

  • Key IT Management Controls

  • Risk Assessment, Management and Mitigation

Module EightSummary, Lessons Learned, Critical Success Factors and Next Steps
Module NineSelect Case Studies
Module TenReferences and Appendix (Managing Accelerated Change and Transformation

 

Who Should Attend this Course?

Our online training course on Introduction to IT Governance is designed for professionals responsible for managing and overseeing information technology within their organization. This includes IT managers, IT directors, chief information officers (CIOs), and other IT professionals who want to improve their understanding of IT Governance principles and practices.

Individuals who would benefit the most from this course are those who are looking to build their skills and knowledge in the following areas:

  1. IT Governance principles and practices: If you want to learn more about the foundations of IT Governance and how to apply them in your organization, this course is for you.
  2. Business/IT alignment: This course will be beneficial if you want to learn how to ensure that your organization’s IT systems are aligned with its strategic goals and objectives.
  3. Program/project management: If you’re responsible for managing IT programs and projects, this course will provide the skills and knowledge you need to succeed.
  4. IT service management and delivery: If you’re responsible for delivering IT services to your customers, this course will teach you the best practices for providing high-quality services.
  5. Vendor management: This course will provide the skills you need to get the most value from your IT investments if you’re responsible for managing relationships with vendors and outsourcing partners.
  6. Performance and risk management: If you want to learn how to measure and manage your IT systems’ performance and identify and mitigate risks, this course will be helpful.

If you’re an IT professional looking to build your skills and knowledge in any of these areas, this course is an excellent fit for you.

Frequently Asked Questions

Does This Course Define IT Governance Broadly?

This course defines IT Governance broadly as a collection of management, planning, and performance reporting and review processes with associated decision rights, which establish controls and performance metrics over key IT investments; business/IT alignment decisions; the effectiveness of IT program and project deployment, the efficiency of IT delivery, infrastructure, and operational services and new or change request authorizations and compliance with regulations, laws, and organizational policies. The broad definition encompasses how well IT is providing value to and servicing the business and doing its part in complying with regulations and organizational policies, and plans. This “How to Course that is Pragmatic and Actionable” can enable an organization to migrate from its current state of IT governance to a higher level of IT maturity and impact the bottom line significantly.

What Are The Benefits Of This Course for Business and IT Executives?

  • Understand the issues, challenges, and growing importance of IT governance
  • Learn how to assess an organization’s current stage and level of IT governance maturity
  • Utilize the integrated and comprehensive IT governance framework and roadmap, which leverages current and emerging industry best practices and models, to establish an action plan for substantially improving the effectiveness of the IT function and resources
  • Be able to plan, develop, deploy, and sustain an effective IT governance policy, process, techniques, and tools
  • Apply the lessons learned to plan, manage, deploy, and sustain an effective and robust IT Governance framework and its major components
  • Be exposed to select current and emerging industry and government best practices and select case studies
  • Sharpen and refine your knowledge and competencies
  • Understand your role in the IT Governance process, regardless of whether you are a Board member, “C” level executive, manager, or professional
  • Help to achieve greater success in your work, regardless of whether you….. – Know a lot about IT Governance – Know very little about IT Governance – Are responsible for developing, enforcing, and/or improving some aspect of IT Governance
  • Develop a personal action plan for you and your organization to create proactive awareness and commitment to action

What Are The Benefits Of This Course for Non-IT Professionals?

Information technology is a strategic weapon in today’s fast-paced and hyper-competitive world.

  • Is your business leveraging this weapon to its fullest?
  • Are you collaborating with your IT organization to the extent you should?
  • Are you maximizing the returns on your IT investments?

Perhaps, as a non-IT professional, you have seen the promise of IT. You are also keen to unleash the power of IT. However, the punditry and complexity have intimidated or dissuaded you from delving into it meaningfully.

This course makes it easy by dealing with this topic comprehensively yet simply. Additionally, it deals with IT from a business perspective; hence for a business professional, it is easier to follow.

Is This A Technical Course?

This is a management course dealing with the topic of IT. It provides a business and management perspective of IT governance and emphasizes performance management, critical success factors, key metrics, and overall accountability for results.

Will I Be Able To Contact The Instructor?

Yes, Dr. Gad Selig, the instructor for this course, will be available via the web. You can pose any questions about the course material.

What Topics Are Covered In This Course?

This course covers the following topics:

  • Why IT governance? Driving forces and challenges; Executive View of IT governance; Who benefits and what are the value propositions? The Role of the Board and Executive Management in IT Governance
  • Overview of Industry Best Practice Standards, Models, and Guidelines covering some aspect of IT governance – PMBOK, PMMM, CMMI, ITIL, Security, select ISO standards, COBIT, Prince2, and others)
  • IT Governance framework and roadmap; Key Governance Processes- Planning, Execution, Performance Management and Balanced Scorecard, Steering Groups, Outsourcing, etc.
  • Principles of Business/IT Alignment Excellence; Business and IT Plans, Investment/Portfolio Management Criteria; IT Engagement Model; Balanced Scorecard
  • Principles of Program/Project Management Excellence; PM Life Cycle Phases and Templates; PM Metrics; PMO; Risk Management; Select SDLC frameworks
  • Principles of IT Service Management and Delivery Excellence; ITIL (It Infrastructure Library) and its value; Metrics; Work Flows; Business Rules
  • Principles of Vendor Management and Outsourcing Excellence: Vendor Selection, Negotiations, and Management
  • Lessons Learned and Critical Success factors
  • Select Case Studies

My Question Isn’t Listed Here!

General course questions such as “How do I pay for this course?” or “What technology is utilized in this course?” are answered on our course FAQ page. If your question is not visible there, please get in touch with us.

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