integrate ITIL

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 Applying Lean Principles to CMMI for Services and ITIL

ITIL V3 and ISO/IEC 20000

 This document outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently.

ITIL Case Study: When best practices meet organizational culture!

Are there ITIL best practices that can be applied across organizations? Then there is the bigger question: Do best practices matter? What happens when "best practices" meet organizational culture?

Overview and Current Trends with ITIL

This presentation provides an overview of three key IT governance frameworks namely, ITIL V3, ISO/IEC 20000, and COBIT, compares and contrasts the three, and provides examples of an integrated approach to IT service management.

ITIL Primer

 ITIL primer provides a quick introduction to the framework and its key components

Introduction to ITIL

Introduction to ITIL provides an in depth review of key concepts in the framework and makes a connection between ITIL, CoBIT and ISO 17799

An Executive Level Overview of ITIL

 This presentation provides an overview of ITIL for senior leaders/executives

ITIL Inside: Integrating ITIL Into Existing Organizational Practices

How to seamlessly integrate ITIL with existing practices such as CMM, Six Sigma, COBIT, ISO 9000?


This whitepaper compares ITIL V3 and Application Services Library (ASL) - what are the similarities? What are the differences? Mapping ITIL V3 to ASL.

IT Service Management Using ITIL V3

This presentation provides an overview of ITIL V3 and discusses its use in IT Service Management - an attempt is made to make the connection between ITIL and business it alignment.

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