IT Service Management

IT Service Management page on CIO Index provides important information and resources on the topic - what is IT Service Management?, articles on IT Service Management, experts in IT Service Management etc. Members are free to download IT Service Management powerpoint presentations, excel spreadsheets, adobe pdf, word documents (login required), and view the profiles of or directly contact the IT Service Management experts listed using in-messaging.

IT Service Management and IT Governance

IT is going from the backoffice to the boardroom. Is your IT infrastructure helping or hurting this transition? Read On...

COBIT Framework for IT Governance – Analysis and experience

Transforming IT infrastructure management into IT Service Management and further into IT Governance? COBIT Can help.


 Applying Lean Principles to CMMI for Services and ITIL

A Primer on ITIL Service Catalog

 Is a service catalog some ITIL hype or an integral component of IT service management? Read On!

ITIL Service Management Process Assessment Model

This paper presents an initiative to develop a Process Assessment Model (PAM) for the Service Management processes covering Service Support and Service Delivery which are part of the ITIL (IT Infrastructure Library) framework.

Executive Brief on Service Management

This whitepaper provides an executive overview of service management and discusses how to identify and leverage your existing service life cycles.

IT Governance through IT Service Management

A very good discussion on IT Service Management and IT Governance.

IT Service Management Best Practices

This paper discusses using the ITIL framework for IT Service Management excellence.

Integrating Enterprise Architecture, Service Oriented Architecture and IT Service Management

This research paper lays for foundation to integrate enterprise architecture, service oriented architecture (SOA), and IT Service Management (ITSM) framework ITIL. The discussion introduces the three disciplines and frameworks related to each and introduces the concept of an integrated service architecture framework (ISAF) to bridge the existing gap in theory and practice between these disciplines and related processes.

Aligning TOGAF and ITIL

This white paper discusses the overlap and differences between TOGAF and ITIL frameworks. This discussion will help you understand the implications of using one or the other alone and why using them together might produce superior business value.

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