ITIL

ITIL page on CIO Index provides important information and resources on the topic - what is ITIL?, articles on ITIL, experts in ITIL etc. Members are free to download ITIL powerpoint presentations, excel spreadsheets, adobe pdf, word documents (login required), and view the profiles of or directly contact the ITIL experts listed using in-messaging.

COBIT as an IT Governance Framework

IT Governance Framework: This presentation provides a good overview of IT Governance and COBIT and through that provides a connection between the two.


Business IT Alignment Best Practices with ITIL, COBIT and COSO

This is an excellent presentation on integrating ITIL, COBIT and COSO.


Integrating Three Major IT Governance Frameworks (CoBit, ITIL and ISO 27002)

This in-depth brief discusses IT governance best practices in general and CoBit, ITIL and ISO 27002 in particular.


ITIL Quick Reference Poster

ITIL Quick Reference poster provides a succinct overview of the key elements of ITIL methodology.


IT Service Management and IT Governance

IT is going from the backoffice to the boardroom. Is your IT infrastructure helping or hurting this transition? Read On...


CMMI for ITIL

 Applying Lean Principles to CMMI for Services and ITIL


Cobit: IT Governance Overview and ITIL Mapping

 This presentation defines IT Governance, introduces COBIT IT Governance Framework and maps it to ITIL V3.


Introduction: ITIL Version 3 and the ITIL Process Map V3

 This presentation provides an in depth introduction to ITIL® V3 and ITIL® process map.


ITIL Best Practices In SAP Environments

Do you know where IT Service Management is headed in terms of global adoption? What are ITIL best practices? What are ITIL's advantages and challenges?


ITIL Implementation Best Practices

 ITIL best practices as well as short-comings in the ITIL framework.



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