ITIL 101

ITIL 101 page on CIO Index provides important information and resources on the topic - what is ITIL 101?, articles on ITIL 101, experts in ITIL 101 etc. Members are free to download ITIL 101 powerpoint presentations, excel spreadsheets, adobe pdf, word documents (login required), and view the profiles of or directly contact the ITIL 101 experts listed using in-messaging.

ITIL Quick Reference Poster

ITIL Quick Reference poster provides a succinct overview of the key elements of ITIL methodology.


CMMI for ITIL

 Applying Lean Principles to CMMI for Services and ITIL


Cobit: IT Governance Overview and ITIL Mapping

 This presentation defines IT Governance, introduces COBIT IT Governance Framework and maps it to ITIL V3.


Introduction: ITIL Version 3 and the ITIL Process Map V3

 This presentation provides an in depth introduction to ITILĀ® V3 and ITILĀ® process map.


ITIL Implementation Best Practices

 ITIL best practices as well as short-comings in the ITIL framework.


ITIL V3 and ISO/IEC 20000

 This document outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently.


ITIL Quick Reference

 ITIL Quick Reference provides a detailed overview of the key elements of ITIL methodology.


A Primer on ITIL Service Catalog

 Is a service catalog some ITIL hype or an integral component of IT service management? Read On!


The Skinny on ITIL

A very good presentation on ITIL V3. It provides an overview of ITIL V3, what has changed from V2 and what are the implications for practitioners.


ITIL Background

ITIL background presentation provides an introduction, history and basics of the ITIL framework.



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