ITIL adoption

ITIL adoption page on CIO Index provides important information and resources on the topic - what is ITIL adoption?, articles on ITIL adoption, experts in ITIL adoption etc. Members are free to download ITIL adoption powerpoint presentations, excel spreadsheets, adobe pdf, word documents (login required), and view the profiles of or directly contact the ITIL adoption experts listed using in-messaging.

CMMI for ITIL

 Applying Lean Principles to CMMI for Services and ITIL


ITIL Best Practices In SAP Environments

Do you know where IT Service Management is headed in terms of global adoption? What are ITIL best practices? What are ITIL's advantages and challenges?


ITIL Implementation Best Practices

 ITIL best practices as well as short-comings in the ITIL framework.


ITIL V3 and ISO/IEC 20000

 This document outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently.


A Primer on ITIL Service Catalog

 Is a service catalog some ITIL hype or an integral component of IT service management? Read On!


ITIL Background

ITIL background presentation provides an introduction, history and basics of the ITIL framework.


Integrating Six Sigma and ITIL

This paper discusses an approach to sustain process improvements resulting from successful ITIL implementations - by using Six Sigma methodology because, the authors argue, the Six Sigma methodology is particularly compatible with ITIL.


ITIL Process Maturity

This article discusses ITIL process maturity - how the capability maturity model applies to ITIL process and a self-assessment framework to evaluate process maturity of your own processes.


Mapping ITIL to the Real World

This paper investigates adoption of ITIL, trends in ITIL practices, and a brief description of the market.


ITIL Service Delivery Self Assessment

This excel spreadsheet can be used to assess the extent to which your organization has adopted best practice guidance on ITIL service delivery. It comprises of a simple questionnaire which enables the identification of the specific areas that need improvement.

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