ITIL advantage

ITIL advantage page on CIO Index provides important information and resources on the topic - what is ITIL advantage?, articles on ITIL advantage, experts in ITIL advantage etc. Members are free to download ITIL advantage powerpoint presentations, excel spreadsheets, adobe pdf, word documents (login required), and view the profiles of or directly contact the ITIL advantage experts listed using in-messaging.

ITIL Best Practices In SAP Environments

Do you know where IT Service Management is headed in terms of global adoption? What are ITIL best practices? What are ITIL's advantages and challenges?


ITIL Implementation Best Practices

 ITIL best practices as well as short-comings in the ITIL framework.


ITIL Self Assessment

Can one quantify ITIL's benefits? Here is a tool for estimating the business value of applying best practices to IT disciplines. Good Read!


ITIL Background

ITIL background presentation provides an introduction, history and basics of the ITIL framework.


Mapping ITIL to the Real World

This paper investigates adoption of ITIL, trends in ITIL practices, and a brief description of the market.


ITIL V3 and Information Security

This paper discusses the role and importance of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL


Overview and Current Trends with ITIL

This presentation provides an overview of three key IT governance frameworks namely, ITIL V3, ISO/IEC 20000, and COBIT, compares and contrasts the three, and provides examples of an integrated approach to IT service management.

Introduction to ITIL V3

 Introduction to ITIL V3 provides a quick overview of ITIL, its objectives, key content areas, qualifications scheme, and core publications. The guide also discusses the key principles of IT Service Management.


ITIL Primer

 ITIL primer provides a quick introduction to the framework and its key components


Introduction to ITIL

Introduction to ITIL provides an in depth review of key concepts in the framework and makes a connection between ITIL, CoBIT and ISO 17799



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