ITIL best practice

ITIL best practice page on CIO Index provides important information and resources on the topic - what is ITIL best practice?, articles on ITIL best practice, experts in ITIL best practice etc. Members are free to download ITIL best practice powerpoint presentations, excel spreadsheets, adobe pdf, word documents (login required), and view the profiles of or directly contact the ITIL best practice experts listed using in-messaging.

CMMI for ITIL

 Applying Lean Principles to CMMI for Services and ITIL


ITIL Best Practices In SAP Environments

Do you know where IT Service Management is headed in terms of global adoption? What are ITIL best practices? What are ITIL's advantages and challenges?


ITIL Implementation Best Practices

 ITIL best practices as well as short-comings in the ITIL framework.


A Primer on ITIL Service Catalog

 Is a service catalog some ITIL hype or an integral component of IT service management? Read On!


ITIL Case Study: When best practices meet organizational culture!

Are there ITIL best practices that can be applied across organizations? Then there is the bigger question: Do best practices matter? What happens when "best practices" meet organizational culture?


ITIL Background

ITIL background presentation provides an introduction, history and basics of the ITIL framework.


Integrating Six Sigma and ITIL

This paper discusses an approach to sustain process improvements resulting from successful ITIL implementations - by using Six Sigma methodology because, the authors argue, the Six Sigma methodology is particularly compatible with ITIL.


Mapping ITIL to the Real World

This paper investigates adoption of ITIL, trends in ITIL practices, and a brief description of the market.


ITIL Implementation Considerations and Tips

This presentation provides a basic understanding of ITIL implementation requirements, key ITIL business trends and ITIL implementation tips.


ITIL V3 and Information Security

This paper discusses the role and importance of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL



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