ITIL Guide

ITIL Guide page on CIO Index provides important information and resources on the topic - what is ITIL Guide?, articles on ITIL Guide, experts in ITIL Guide etc. Members are free to download ITIL Guide powerpoint presentations, excel spreadsheets, adobe pdf, word documents (login required), and view the profiles of or directly contact the ITIL Guide experts listed using in-messaging.

ITIL Quick Reference Poster

ITIL Quick Reference poster provides a succinct overview of the key elements of ITIL methodology.


 Applying Lean Principles to CMMI for Services and ITIL

Introduction: ITIL Version 3 and the ITIL Process Map V3

 This presentation provides an in depth introduction to ITILĀ® V3 and ITILĀ® process map.

Mapping ITIL to the Real World

This paper investigates adoption of ITIL, trends in ITIL practices, and a brief description of the market.

Introduction to ITIL V3

 Introduction to ITIL V3 provides a quick overview of ITIL, its objectives, key content areas, qualifications scheme, and core publications. The guide also discusses the key principles of IT Service Management.

ITIL Primer

 ITIL primer provides a quick introduction to the framework and its key components

Introduction to ITIL

Introduction to ITIL provides an in depth review of key concepts in the framework and makes a connection between ITIL, CoBIT and ISO 17799

Overview of ITIL V3

A very good overview of the ITIL V3 Methodology.

An Executive Level Overview of ITIL

 This presentation provides an overview of ITIL for senior leaders/executives

ITIL Executive Overview

This presentation provides an introduction to ITIL library - what is ITIL? what is the history of ITIL? what are its key module?

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