ITIL ROI

ITIL ROI page on CIO Index provides important information and resources on the topic - what is ITIL ROI?, articles on ITIL ROI, experts in ITIL ROI etc. Members are free to download ITIL ROI powerpoint presentations, excel spreadsheets, adobe pdf, word documents (login required), and view the profiles of or directly contact the ITIL ROI experts listed using in-messaging.

ITIL Implementation Best Practices

 ITIL best practices as well as short-comings in the ITIL framework.


ITIL Self Assessment

Can one quantify ITIL's benefits? Here is a tool for estimating the business value of applying best practices to IT disciplines. Good Read!


ITIL Background

ITIL background presentation provides an introduction, history and basics of the ITIL framework.


Mapping ITIL to the Real World

This paper investigates adoption of ITIL, trends in ITIL practices, and a brief description of the market.


An Executive Level Overview of ITIL

 This presentation provides an overview of ITIL for senior leaders/executives


Five Best Practices for ITIL Implementation

This white paper is designed to provide insight into the most common hurdles faced by organizations when implementing ITIL best practice and includes practical steps on how to overcome them.


Case Study: Is ITIL Framework Effective?

The aim of the research project was to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL. 


Implementing ITIL

This presentation discusses the trends accelerating the adoption of ITIL and the best practices to maximize business results in ITIL implementations.


ITIL Service Management Process Assessment Model

This paper presents an initiative to develop a Process Assessment Model (PAM) for the Service Management processes covering Service Support and Service Delivery which are part of the ITIL (IT Infrastructure Library) framework.

Executive Brief on Service Management

This whitepaper provides an executive overview of service management and discusses how to identify and leverage your existing service life cycles.



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