outsourcing lessons learnt

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Supplier Evaluation Framework and Process

 This paper introduces a supplier evaluation framework and process that focuses on building sustainable supplier relationships based upon core values.


Factors Driving Outsourcing Project Efficiency

This whitepaper makes the case for quality - the authors argue that cost per hour does not reflect the true "efficiency" of an outsourced project; quality processes do.

Data Center Outsourcing

This whitepaper helps senior IT leaders answer four key questions: why outsource, when to outsource, how much to outsource and where to outsource.


Outsourcing Case Study: Outsourcing Decision Process

This case study highlights the objective, decision making process, pros and cons, and lessons learnt in outsourcing/offshoring a core capability.

Top Ten Legal Issues in Outsourcing

 This presentation discusses the top ten legal issues in outsourcing contracts


People, Not SLAs, to Blame For Outsourcing Woes

In the rush to outsource, and blinded by cost savings, leaders forget the basics. Outsourcing is about your processes, or parts thereof, being executed by people not wearing your badges or on your payroll.


How to Outsource e_Commerce Initiatives

This presentation provides an overview of the decision making and implementation processes to outsource e_Commerce initiatives.


Does Outsourcing Bring Higher Efficiency?

This presentation answers the following question: The Drive to Efficiency…Is Outsourcing the Solution?


Negotiating IT Outsourcing Agreements

This presentation discusses the key considerations when negotiating information technology outsourcing agreements


Improving Offshore Outsourcing Success Using the eSourcing Capability Model

This study (thesis!) assesses the use of Carnegie Mellon's eSourcing Capability Model for Client Organizations (eSCM-CL) framework in improving offshore outsourcing's success.



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